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HD Performance Ordering Procedures
How to order..... we are here to help!
Click below to Download an Order Form
(PDF file that you can print, fax or post)

Credit cards
With new rules being introduced to protect you from credit card fraud, we have been advised by our bank to ask for the following information. Confidential supply of this will allow us to process your orders quickly.

Please fax (or scan and e-mail) the following information WITH your name or a copy of the e-mail message:

Recent copy of your credit card Statement. OR a copy of a recent invoice with your delivery address printed on it, IE a home Telephone invoice or home electricity invoice This must show your delivery OR home address, as well as the credit card number and your name. This protects you, as thieves won't have access to copies of this. (for example if you lost your wallet) We do not need to see recent debits on your statement, but if you choose to send a copy with it visible you can be assured that it will be kept confidential. Copies of your credit card are not suitable as it could be a stolen card.
Please provide us with your full fax number (inc country code)
Double check we have all your card info INCLUDING expiry date!
Fax number 61 2 9252 8364
PLEASE NOTE : Due to high bank fees, associated with credit card use, we have to pass on a 2.5% cost if you choose to pay by credit card. This is only applicable for sales of or more.

Other methods
If you follow these steps, we also accept Australia Post Money orders, Bank Cheques, and normal cheques. (These must be made payable to HD Performance) and clearance of these funds (often 7-10 working days for cheques) may apply.

Direct deposit may also be made at any bank or preferably the Westpac, our details are:

Westpac Bank Branch: Shop 201
Wrextown Shopping Centre
WREXTOWN NSW. Australia
Account Name: HD Performance
"BSB" or "routing / tracking: number": 012 455
Account Number: 3547 06801

When you do the Direct Deposit PLEASE give the bank your surname or the name the order is under, for them to use as a code the payment with as an ID That way it shows up on our statement with the amount you have sent us.

From overseas you MUST allow an additional AUD bank costs on top of your payment or your order will be delayed.

E-mail orders
If you are ordering via E-mail PLEASE see details on our Web site, "contacts" and advise our accounts people. Please help us by faxing the bank deposit copy (overseas and local) AND a copy of your e-mail correspondence to us so we can match your order and faxed payment! ALWAYS make sure your fax and e-mail's can be cross related with a common name, fax number and/or e-mail address, or there may be a delay whilst we match the payment to your order!.

Freight
We will always quote freight approximately. Only at the time the parts are paid for and ready to ship can we notify you of a firm quote, as almost EVERY package varies in size, weight and delivery address!

We have arranged an excellent air freight rate
and as such our preferred worldwide carrier is DHL


We will charge you freight as a separate cost so you know what this cost is. If you are happy with this method we can ship anywhere and will Guarantee the delivery via their system. [approx 7 - 14 days (If the parts are lost you are responsible to claim through the local DHL office, not HD Performance).

If you choose the slightly CHEAPER postal system we can ship this way, [approx 1 to 8 weeks] however you have a choice of insurance which is extra and optional. You MUST advise us if you want insurance. With ANY postal freight order we do NOT guarantee the delivery, and several times they have lost items which they haven't replaced. If postal goods are lost or delayed we CANNOT cover costs or credits; it's your risk. (that's why it's cheaper!)

Finally!
It is your responsibility to ensure the funds go into the correct account, (check it with the teller) You MUST then fax the deposit slip to us (that you get from the bank) so we know when you have put it in our account. Please include your full name and phone number with the faxed deposit slip. Failure to supply this information will forbid us from processing your request.

By following these few simple guidelines we don't experience problems and we ship thousands of parts worldwide, annually. We are here to serve you, please reply if we can help you more!

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HD Performance
28 Subaru Road
WREXTOWN, NSW AUSTRALIA
9212

Email:
info@hdperformance.freeservers.com
Website:
www.hdperformance.freeservers.com